Cost reduction
The total cost of implementing TOTAL IDENTITY could very likely be LESS THAN the fees you’re already spending on expensive Helpdesk support calls.
You can achieve all of the many benefits listed on this page… and reduce your current spend? Not bad.
Helpdesk calls cost money!
The average cost for a IAM related Helpdesk call is $70 USD. The average Helpdesk cost for IAM calls average $410 per user per year. (!)
IAM reduces Helpdesk calls
The Self-Service features built-in to TOTAL IDENTITY can reduce Helpdesk calls by as much as 50-75%. You do the math. 🙂
Save on Headcount costs
IAM staff can cost anywhere from $80k to $150k per year. And that’s just for one person – most IAM teams have multiple staff specialists.
Save on training costs
If you’re training your staff on any of the best-of-breed enterprise solutions, get ready for some sticker shock. Vendor certification fees can run well into the thousands, per staff member.
Save on license fees
On-premise license fees for each of the best-of-breed solutions stack very quickly past $20 per user per month – and that’s just for licenses.
Stronger Security
The results are in. Experts agree. Identity and Access Management is the #1 activity an organization can do to improve security and reduce risk.
“We can talk about our network defenses. We can talk about the importance of firewalls and network segmentation. But really, identity has become the boundary, and we need to start readdressing our infrastructures in that matter.” CISA technical strategist Jay Gazlay put it bluntly, following the forensic analysis of the recent SolarWinds supply chain attack. “Identity is everything now.”
‘Need to Know’ access
A consistent pro-active practice to collect, verify and enforce minimal required access across all integrated applications means that from the get-go, your users are set up with everything they need – and only what they need.
Stronger compliance
A strong IAM solution means that you no longer have to ‘trust’ that power users like admins are behaving themselves. Or worse yet, aren’t actively working to circumvent your policies.
Incident response
When a user’s access needs to be shut down, time is of the essence. IAM gives response teams the tools they need to quickly contain the damage from a breach based on identity.
Periodic certifications
People come and go. They get hired, change roles, change teams, get promoted, get fired, or retire. Job descriptions change over time. Campaign-based periodic certifications for applications, accounts, entitlements, roles and users ensure that on a regular basis you can re-verify that only the people who still need access have it.
Insider threat containment
Often cited as the #1 threat inside of an organization are its own users. Strong IAM practices help curb and contain this ever present concern to security teams.
Complexity reduction
Converged IAM solutions like TOTAL IDENTITY dramatically reduce the number of vendor solutions deployed in your environments.
The reduction in tools and the outsourced nature of the solution mean that you’ll need to carry fewer areas of expertise in your teams.
This should be welcome news because while today’s technical labour market is tight, the cybersecurity market is even tighter. And the market for experienced IAM talent is incredibly tighter still. Some say the unemployment rate is as low as 0.05%. We’ve solved the problem on our customers’ behalf with a vigorous training program for new talent, going so far as to start our own Technical Training school to welcome net-new entrants into the profession.
We worry about finding and training the Talent for your implementation project, leaving you to concentrate on your core business.
Reduction of specialized personnel
Outsourcing IAM functions means that you don’t need to find, train and retain hard-to-find talent in today’s marketplace.
Simplified User Lifecycle Management
Centrally manage the entire hire to terminate process for different types of users from a single interface.
Reduced patch management
Most enterprise-level IAM shops are running 3-5, some as many as 10, IAM best-of-breed solutions. Can you imagine what their patch cycle looks like? A single forced upgrade on one tool can cascade into days (and days) of repetitive effort, just to tread water.
A Happier Workforce
There are few things more frustrating in a job than being blocked from completing a critical task. Especially when it seems arbitrary, like an application lockout. Just ask the people you trust to run your company.
And yet everyday we put ‘solutions’ in place that do just that – block our best people from doing their jobs – in the name of security.
For their sake, and for our company’s prosperity, we need to do a better job of providing tools and processes that work for them, not against them.
Self-Service
The self-service features of our solution allow users to solve their own problems, quickly and easily, without frustrating Helpdesk interactions.
Automated processes
The automation built-in to many of our processes allow users like line managers more time to focus on their day jobs, versus completing manual IT processes like verifying team member access levels against a spreadsheet.
Less frustration
A simple, uniform UI to access all applications means fewer frustrated users. You’d be surprised how many people are driven into a (not so) quiet rage over impossible-to-remember passwords.
Faster resolutions
Self-service happens at the blink of an eye. Automated workflows reduce time consuming paper chases. Faster resolutions mean less time waiting and more time doing. Not to mention the satisfaction we all get from working as part of a well-oiled team.
Increased productivity
Each of us only has so many ‘decisions’ we can make in a day before our productivity drops. It goes without saying that less time spent on non-value-add activities like password resets means more time and energy spent on achieving the core goals of the business.
Decreased training
Let’s face it – nobody loves IT training. Fewer solutions and intuitive interfaces require less learning effort, which saves cycles and money for everyone involved.
We want Mid Market organizations to have the same critical security advantages enjoyed by the largest Enterprises.
